Some organizations use Tango Cards to provide digital rewards, prizes, or expense reimbursements through CommuteHub.

A Tango Card is a digital reward sent directly to your email. Depending on the options enabled by your organization, you can redeem it for gift cards from popular retailers, prepaid Visa/Mastercard options, charities, or other digital rewards.

☝️Program setups, conversion rates, and reward options vary by organization. Some features described below may not be available in your specific CommuteHub workspace.

Fixed vs. Dynamic Tango Cards

Organizations can offer Tango Cards in two standard formats:

• Fixed Amount Cards: Predetermined voucher amounts requiring a specific point milestone.
  • Example: You must accumulate 1,000 points to claim a $10 card, or 5,000 points for a $50 card, with no custom amounts in between.
• Dynamic Tango Cards: Flexible-value vouchers where you choose the exact amount to redeem based on your available point balance.
  • Example: If you have 1,234 Commute Points and your organization uses a 100:1 conversion rate (100 points = $1), you can redeem your exact balance for a $12.34 Tango Card to cover a small expense, like breakfast.

☝️Points-to-dollar conversion rates (e.g., 100:1 vs. 1:1) and minimum redemption thresholds are set entirely by your organization. The amounts and conversion rates shown here are for illustrative purposes only.

How to Earn and Claim a Tango Card

Depending on your organization's setup, you can receive a Tango Card through three primary methods:

1. Redeeming Points in the Rewards Section

If enabled, you can directly exchange points earned from logging eligible commutes:

1. Go to the Rewards tab in CommuteHub.
2. Locate the Tango Card offer (e.g., "Tango Cash - Choose Amount" or a fixed gift card option).
3. If using a Dynamic Tango Card, adjust the slider or enter the specific number of points you wish to redeem.
4. Confirm your selection and click Redeem.

2. Winning a Raffle Some organizations host regular raffles in the Rewards tab where Tango Cards serve as the main prize. You can enter available raffles using your accrued points. If selected as a winner, your card will be processed and emailed to you automatically following the drawing.
3. Expense Reimbursements  If you use a program like Guaranteed Ride Home, your organization may process eligible emergency transportation costs via a Tango Card: Out-of-Pocket Reimbursement: You pay for the ride upfront, upload your itemized receipt in the Rewards / Reimbursements section, and receive a Dynamic Tango Card equal to the exact amount spent once approved.

Processing & Delivery Times

Why haven't I received my Tango Card yet?

In most cases, reward deliveries are not instantaneous.

To maintain program integrity, many organizations require manual administrative review and approval before issuing rewards or reimbursements, especially for submitted GRH receipts. Please allow extra processing time during peak periods.

Once approved, your Tango Card will arrive in your inbox with full redemption details.

How to Redeem Your Issued Tango Card

When your reward is processed, you will receive an email directly from Tango Card.

Redemption Steps:

1. Open your Tango Card email.
2. Select the Redemption Link inside the message.
3. Enter the provided Reward Code (if prompted).
4. Choose your preferred merchant, gift card, or digital reward payout.
5. Confirm your choice to finalize the claim.

Need help with a missing claim or specific conversion rate questions? Contact your Admin.