CommuteAI is your AI assistant inside CommuteHub. It helps you complete everyday commute tasks, find information, and get answers about your organization's commute programs.

Whether you need help with a specific task or simply have a question, CommuteAI can assist you. You can use it to manage trips, rewards, parking, connected apps, and account settings, ask questions about your organization's setup, or quickly find information such as your organization's admin contact details.

CommuteAI is designed to make using CommuteHub even easier by giving you a simple way to interact with the platform. Just describe what you need in your own words, and CommuteAI will guide you based on the features and information available for your organization.

Where can I use CommuteAI?

You can access CommuteAI in different ways depending on what works best for you.

In CommuteHub The full CommuteAI experience is available directly inside CommuteHub. Depending on your organization, this may be available in the CommuteHub app or desktop version under a different application name. To start a conversation, open CommuteAI by clicking the icon. You can type your question or request in your own words or select one of the suggested prompts. For example: "How many points do I have?" "Is parking available tomorrow?"

In Slack If your organization has enabled Slack integration, you can connect CommuteAI directly in Slack. To get started, search for CommuteAI in the Slack Apps section and connect your account. Slack allows you to complete some simple actions without opening CommuteHub. For example, you may be able to log a trip or ask questions directly from Slack. The available functions in Slack depend on your organization's setup.

In Claude

You can also connect CommuteAI with Claude. To use CommuteAI in Claude, you first need to create a Claude account and then search for CommuteAI in the Connectors section.

The available functionality in Claude is more limited than in CommuteHub. Some actions, such as reserving parking or paying for a parking permit, may not be available through Claude.

A ChatGPT integration will also be available soon.

CommuteAI vs. Help Center Support AI Agent

CommuteAI is available inside CommuteHub and helps you complete actions related to your commute, trips, rewards, parking, and account information.

This is different from the Support AI Agent available on the CommuteHub Help Center website. The Support AI Agent helps you find relevant Help Center articles and information about using CommuteHub, but it cannot access your account or complete actions for you.

What can I use CommuteAI for?

CommuteAI can help you with many everyday tasks in CommuteHub. The exact features available depend on how your organization has configured CommuteHub.

Manage your commute and trips You can ask CommuteAI to help you plan your commute, compare available options, or log and update your trips. For example, you can: • Log a trip you completed • Review your recent trips • Update incorrect trip details such as the commute mode or date • Check your commute history and impact Check rewards and programs If your organization offers rewards or incentive programs, CommuteAI can help you find information about your progress. For example you can ask about: • Your points balance • Available rewards • Challenges or Achievements • Guaranteed Ride Home • Commute bonuses or reimbursements

Manage parking and permits

If parking features are available in your organization, CommuteAI can help you find information about parking options.

You may be able to:

• Check parking availability
• View or manage parking reservations
• Access information about permits and parking rules

Manage your account information

CommuteAI can help you keep your account information up to date.

Depending on your organization's setup, you may be able to:

• Add or update vehicles
• Change your home or work address
• View passes or permits

If it cannot answer your question, you can contact your organization's admin or submit a support request.

Tips for getting better answers

For the best results:

• Include details such as dates, locations, or vehicle information when relevant.
• Be specific about what you need help with.
• Continue the conversation if you need to correct or clarify something.

For example, instead of asking: "My trip is wrong."

Try: "My bike trip from Tuesday was recorded as driving. Can you help me update it?"

Good to know

CommuteAI availability depends on your organization's CommuteHub setup. Some features may not be available for all users.

CommuteAI only provides information it can verify from available CommuteHub data and Help Center content. If it does not have enough information, it will let you know instead of guessing.

Information such as parking availability or weather conditions may change and should be considered an estimate.