Booking a parking spot means reserving a space at a specific parking facility for a selected date. This ensures you have access to parking when you need it.

If you are new to parking, start with the parking overview to understand how parking is managed.

You can also watch the short video below for a quick walkthrough of how booking works in practice.

How to book a parking spot

Scroll down to the Parking widget and click on it Go to the Bookings tab Click + Book Parking Select a date Only available dates can be selected (typically weekdays) Choose a parking facility Example: Garage A or Garage B Only available facilities are shown Select a parking product Example: Full-day or Half-day parking Options depend on the facility and your organization
Choose your vehicle If no vehicle is available, you need to add one first (see vehicle registration) Select your trip method: (if shown) Driving alone Carpool Vanpool Review your booking details Date and location Vehicle Parking type Price (if shown) Click Book to confirm Your booking will appear in the Bookings tab.

After booking: Viewing your reservation

Once your booking is created, click on it in the bookings tab to open the Booking Details.

At the top of the page, you will see a summary of your reservation. To learn more about where you are parking, click “View Facility Details”. This may include photos, opening hours, a description and a google maps link for directions. 

Making changes to your booking

You can update your booking until the cancellation deadline. After that, it becomes view-only.

What you can change

If changes are still allowed, clicking into your booking lets you:

• Select a new date
• Choose a different facility (if available)
• Update your vehicle
• Change your trip method
• Cancel your booking

⚠️ Always click Save after making changes.

Trip logs and commute details

Each booking includes an Associated Triplogs section.

Here you can:

• Log your trip
• Edit your transportation mode
• Update time and route

For detailed instructions, see the article on trip logging.

Canceling a booking

Each booking has a cancellation deadline. This determines whether you can cancel or make changes.

How to cancel

1. Open the Parking widget
2. Go to the Bookings tab
3. Select the red icon located next to your booking
4. Click Cancel and confirm

After the deadline

• The booking becomes view-only
• Canceling may still result in a charge

Depending on your organization's guidelines, you may be eligible to appeal charges if you cannot fulfill your booking due to illness.

Payments and pricing

Parking is not always paid and depends on your organization.

• If payment is required:
  • The price is shown before booking
  • Payment is typically processed when you click Book
  • The payment method (usually payroll deduction) cannot be changed
• If no price is shown:
  • No payment is required

For more details on how charges appear, when they are deducted, and how refunds or appeal outcomes affect your balance, see the Payments & Earnings article.

Split Parking Costs (Carpoolers Only)

If you’re carpooling and your booking includes a parking fee, you can invite your passengers to share the cost with you. This is useful when you want to split the cost of parking instead of paying the full amount yourself.

An admin must enable cost splitting for your organization and decide how the cost is shared between the driver and passengers. For example, they could set the driver’s share to 50% and the passengers’ share to 50%.

Example: Your parking fee is $9. Your organization has set the driver’s share to 50%, with the remaining 50% shared between passengers. If two passengers accept your cost-split request, you pay $3 and each passenger pays $3.

How it works

As the driver:

1. On the final booking step, scroll to Split Costs.
2. Click Add Partner.
3. Select the passengers you want to invite.
4. Review the estimated shares and click Book.

Each passenger receives a notification with their current share and can accept or decline.

The amount can change as passengers respond. For example, if you initially invite two passengers but only one accepts, the cost is recalculated based on the passengers who are included in the split.

What if someone changes their mind?

You can add additional passengers or remove passengers whose requests are still pending while the payroll period is open. Passengers who have already accepted or declined cannot be removed by the driver.

If a passenger leaves the split while it is still open, the cost is recalculated for the remaining participants.

Changing the parking product can also change the total cost. In this case, all cost-split requests are reset to pending so passengers can confirm their updated share.

☝️ Keep in mind: Cost splitting is only available for carpool bookings with a parking fee paid through payroll. The available split and percentages are determined by your organization’s admin.