Q: Why can't I save my trip?

A: If the Save button isn't working, check the following:

• Make sure you've selected a day in the calendar. The selected day should be highlighted in blue.
• Make sure you've selected a mode of transportation.
• If the distance wasn't filled in automatically, enter it manually.
• Some organizations only allow one trip log per day. If you're unsure whether this applies to you, check with your Manager. You can find their contact details under Account → Support.
   

Q: Can I log trips for multiple days at once?

A: Yes. Simply select multiple days in the calendar, enter your trip details once, and press Save. Your trip will be logged for every selected day. Please note that institutional policies regarding this may vary.

Q: How far back can I log trips?

A: Most organizations allow you to log trips from the past month, although this may vary. You can't log trips for future dates.

Q: What counts as a multi-modal trip?

A: A multi-modal trip is any commute that uses more than one mode of transportation, such as biking to a train station and then taking the train. Choose the mode you used for the longest part of your trip as your primary mode and add the others as additional modes.

Q: How do I log a multi-modal trip?

A: Open Log and select Add Trip Log. Add your primary mode along with any additional modes, then complete the remaining trip details and save. If you use different modes on your return trip, log it as a separate Single Trip. Read more here.

Q: How do I add riders to a GPS-recorded trip?

A: Start recording your carpool or vanpool trip, then tap Add Riders. Your passengers can join by scanning the QR code on your screen. When your trip is finished, tap Stop and then Save. Read more here.

Q: Why isn't my distance calculated automatically?

A: Occasionally the app can't determine the distance automatically. If that happens, simply enter the distance manually before saving your trip.

Q: Why don't I see the feature I'm looking for?

A: Some features depend on how your organization has configured CommuteHub. If you believe you're missing a feature, contact your Manager. Their contact information is available under Account → Support.